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Torrance Area Auto Repair

4

Have been coming here for a bit. The staff is REALLY nice but I always have to wait at least two hours - even if just an oil change. If you have the time to spare or have an issue, worth it! They are nice, friendly, helpful. But if you just want an oil change or quick look, maybe not the spot for you. Example: right now I have been waiting on an oil change and minor check for 2 hours and 12 minutes.

5

5

My wife's Armada emptied trans fluid from a hose on the fwy she called AAA they recommended Walts in Torrance. We Spoke to Kay she said she would make sure the Armada was locked up for the weekend. Paul called monday said it was the hose and recommended to change both hoses so we agreed because of his experience and honesty. Kay took our payment over the phone and we were able to pick up the the Armada after hrs. At our own convenience. We have not met Kay or Paul face to face but I will tell You "that is a Honest 5 Star experience from start to finish. " Thanks Kay & Paul!!!

5

3

5

This place is THE auto mechanic shop to take you vehicle to for any maintenance needed. The staff is professional and extremely knowledgeable on services necessary. I originally took my vehicle in for break servicing and ended up doing a bit more from recommendations given by service rep Paul and still felt very fair pricing. They do give a AAA discount which helps but still very fair pricing for services needed. Very convenient for those too who work a Monday thru Friday 9-5 they are open every first and third Saturdays of every month. When I go to do things like this I understand when it comes to time and don't understand when people want to rush a job when it comes to something as critical as your transportation. Plan to have the day off if need be and let the pros do their job. Being in the service industry myself I can relate and tip my hat to others who are cause it can be tough but with A+ work that will last and be quality I'll take that over quantity anytime. Thanks Walt's I appreciate the awesome service and will be back for more in the future!!!!

5

A buddy of mine recommended Waltz to me. So glad he did. Some of the nicest and greatest mechs. around. You'll be taken care of right and quickly here. Easy and good location along with a nice area. Nothing negitive to say about this place after every job done.

5

Found Walt’s Auto Service when I was looking for a different auto repair shop for my 1990 Honda CRX SI, a long time ago. The independent Honda repair shop where I had been a customer for many years changed owners and it was time to move on. I’ve been a customer at Walt’s Auto Service for……..what must be going into a second decade by now. I first found them on a “Top 10” list in Auto Club’s Westways Magazine of auto repair shops in Southern California. Then I began to notice that they made the “Daily Breeze’s South Bay’s Best” awards list year after year. Hondas and Toyotas (and their associated makes) are what Walt’s primarily repairs, but they are certainly perfectly able to diagnose and repair other makes as well. I took my 1990 Honda CRX SI to Walt’s for many years until I gave it up in 2010, and now my 2010 Honda Accord is there for every oil change, service…..whatever it needs. At my very first Walt’s visit, I liked how I could see AND watch (if I chose) my car being attended to, simply by standing in the customer parking area. All nine bays are visible. At Walt’s, the standard is integrity, thorough inspections, industry-standard pricing (or better), Genuine Honda/Toyota parts and same day service is the “norm” (with rare exceptions). This small, very personal staff has never disappointed. Kay, the owner and manager, is at the shop everyday and interacts with every customer. Paul, the ASE Certified Service Consultant and ASE Master Technician, will always explain and show everything on the car that is an issue, without even having to ask him. (He knows I will look up parts online on my own otherwise). I ask for these “teaching moments” and Paul always “makes time” to be sure that every customer is satisfied with the work when they drive away. He shows me the old, busted parts that came off my car, even if he has to scrape up the remains off the floor (and he has). Paul will always tell a customer “the whole situation”. He never insists that any particular repair must be done immediately; unless, of course, there is a clear and/or catastrophic failure with a part, system, etc. If a repair or part replacement doesn’t HAVE to be done today, Paul might say, “I would take care of (name a repair) within the next ‘x’ number of miles”….. or “Honda recommends that (name a part) be replaced every ‘x’ number of miles”, but it is always YOUR choice, without any pressure. You will NOT find “upselling” at Walt’s Auto Service. A car owner’s OWN prior neglect of their automobile is certainly not to be blamed on ANY repair shop. Any “unexpected” repairs brought to your attention at Walt’s are simply a testament to the thoroughness of their highly-experienced technicians’ inspections. As far as who “works the magic” in the service bays, Walt’s employs two technicians, Francisco and Randy. Francisco is a fully certified ASE Service Technician/Specialist and has been servicing cars at Walt’s for at least two decades, I believe, and Randy has been there for many, many years as well. Talk about technicians that know EVERY one of their customer’s cars….. inside and out. If my car was ever stuck out in the desert or anywhere else with a major problem, I would have it towed to Walt’s Auto Service in Torrance without a second thought.

5

My car broke down on Wednesday evening and AAA dropped my car off at a place that said they could only get to my car in 2 days. They told me to go next door to Walt's, who are Honda experts. Paul, the head mechanic told me he could look at it the next morning. Kay, the owner, dropped me off at my house. I found out the next day while he was fixing my car that he was actually backed up and squeezed me in. I got my car fixed quickly and it runs perfectly now. Walt's had great customer service and I would recommend them to everyone.

4

I like them and have been going there for years. The don't up-sale and Paul is very knowledgeable and can explain complicated mechanics in easy to understand terms. The reason I didn't give them 5 stars is because of their prices. They cost about as much as a dealer or more, but in the end you save money because they are honest.

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