Reviews

I have used Walt’s for many years. I primarily use it because it’s a AAA shop. So I am confident that standards are consistent. The work done on my car is always good. Yes, at times I get blown away by the prices. Paul and Angel are always super helpful.

Do not go to this shop unless you want to be scammed and ripped off by having your issue misdiagnosed, sold services you don't need, and charged higher-than-the-dealer exorbitant prices for the pleasure! This is a detailed review of my recent two visits to this facility. The good, bad, and ugly. Only 3,000 miles ago, I brought my 2012 Nissan Rogue here to replace the driver's side CV axle (torn boot) and fix an oil leak. They diagnosed the leak as needing a new oil cooler and oil pan gasket, which they replaced. I also asked them to check the brakes. They claimed my rear pads were down to 2mm and needed new pads and rotors. I only authorized the pads since the rotors were perfectly fine. At that time, they said front brakes were nearing replacement, but the rears were critical. The prices were high, but I was short on time and trusted them--my first mistake. Fast forward to last week, just 3,000 miles later. My second mistake was returning. The car was still leaking oil on my driveway in the exact same spot. I wanted them to re-check the leak under their 3-year/36,000-mile warranty. I also requested an oil change, asked them to look into an SRS airbag code (passenger seat occupant sensor), and requested a general inspection. Hours later, the service manager, Paul, called with the diagnosis and the red flags started flying: They did the oil change. No problem there. They couldn't fix the airbag issue, told me to go to the dealer, and waived the $171 diagnostic fee. Fair enough. Paul said the oil leak was coming from the CVT transmission pan gasket and quoted $700+ to repair and service the CVT. I was highly suspicious because the transmission was replaced less than 15,000 miles ago by the previous owner and the leak was in the exact same spot on my driveway. Red flag #1. He claimed my front brake pads were down to 3mm and the rears were already at 5mm. He tried to upsell a front brake job with rotors for $600+. This made zero sense since they just replaced the rear pads only 3,000 miles ago (new pads are 8-8.5mm). Red Flag #2. He tried to sell engine and cabin air filters for a ridiculous $170. This is a cheap, 5-minute DIY job, and not even the dealer would charge that much! Red Flag #3. I told Paul to wrap it up, paid for the oil change, and took my car. This week, I took it to an honest shop down the road that specializes in Japanese vehicles. They inspected it and found the truth: The CVT transmission pan was indeed leaking. However, their estimate was $200+ cheaper than Walt's to repair and service the CVT so I let them fix it. They also found another leak from the CV axle seal. Walt's suspiciously failed to diagnose this, and it was likely caused by their own poor workmanship when replacing the CV axle on my last visit. Best practice is to replace the seal with the axle. Walt's either reused or damaged the seal when replacing the axle assembly. I did not trust Walt's to honor their warranty nor their ability to repair it without breaking something else. This cost me $400 to replace the leaking seal. They measured the brake pads: both front and rear pads and rotors were completely fine and measured at 8mm! Either Paul lied about them being at 3mm and 5mm to force an upsell or they are incompetent to even measure the brake pads. Go anywhere else. If you do use them, absolutely get a second opinion. There are far more honest, professional shops out there. I will never go back.

I started taking my car to Walt’s several years ago after the dealer prices seemed way too high. Very happy with the service and the people are always friendly and helpful.

Courteous staff. Work done well and completed on time. I highly recommend Walt’s Auto Service

Walt’s came recommended to me and I couldn’t be happier. Their staff are so friendly and fully disclose any mechanical issues they find without pressure to correct them right then and there. They are fair, friendly and provide quality service and work. I am very pleased to have Walt’s care for my vehicle.

Easy scheduling and quick repair. Good price. No complaints with work performed. Would highly recommend.

My second trip to Walts. Treatment and service was exceptional as before. Glad to recommend!

My mechanic diagnosed I need replace a transmission. I asked Chat GPT that who is the best for second opinion. It recommended Walt’s. Walt’s mechanic found out it’s not transmission it maybe engine mount problem. Walt’s replaced an engine mount and my car is very smooth and quiet now. Im really happy.

Took my 2016 RAM 2500 into Walt's on 6/1/26 for break light repair. Excellent customer service. Professional, honest and friendly. This was my first visit. No need for me to go anywhere else for service needs. Walt's is now my forever "go to" auto service!

Very fast and courteous service. Would definitely recommend to anyone who needs car service done in the LA/Long Beach area